Utah Parity Resources
Depending on whether you are filing a complaint or appeal, the contact information below should be able to help you if you have any questions.
For general information about filing a parity appeal for mental health or addictions services, you cannot go wrong with contacting one of the consumer advocates below. Each has years of experience helping consumers in the state of Utah.
Utah Insurance Department
Call: 801-538-3890 or 800-439-3805
For information concerning filing a complaint click here
When filing an appeal for the first time, you should contact your health plan’s customer service support line or check out their information online. If you choose to appeal an adverse benefit determination concerning your mental health or substance use treatment or benefits, please keep in mind that the timeframe to do so varies by state, plan type, and other factors. Contact your state’s department of insurance for additional information. Here is some contact information for Utah Health Plans:
Humana
Call Customer Service: 800-833-6917
Grievance/Appeal Request form found here
Send form to:
Humana, Inc
Grievance and Appeal Department
PO Box 14546
Lexington, KY 40512-4546
Molina Health Care
Call Member Services: 888-665-1328
Send complaint report to:
Molina Healthcare
ATTN: Grievance and Appeals Department
PO Box 22816
Long Beach, CA 90801-9977
Regence BlueCross BlueShield of Utah
Contact Member Services: 888-231-8424
Appeal form found here
Submit form to:
Regence BlueCross BlueShield of Utah
Attn: Regence Level 1 Member Appeals
PO Box 4208
Portland, OR 97208-4208
Select Health
Call Member Services: 801-442-5038
Appeal and Complaint form found here
Submit form to:
SelectHealth
PO Box 30192
Salt Lake City, UT 84130-0192
United Healthcare Call the Member Service number on the ID member card.
Insurance Commissioner
Utah Insurance Department
Insurance Commissioner
3110 State Office Building
Salt Lake City, UT 84114-6901
Toll Free: (800) 439-3805
Phone: (801) 538-3800
Fax: (801) 538-3829
Utilization Management Appeals
Utah Insurance Department, Life & Health Insurance Division & Office of Consumer Health Assistance
State Office Building
450 N. State Street, Suite 3110
Salt Lake City, UT 84114-6901
Phone: (801) 537-9293
Fax: (801) 538-3829 health@uid.utah.gov
External Review Appeals
Utah Insurance Department, Life & Health Insurance Division & Office of Consumer Health Assistance
State Office Building
450 N. State Street, Suite 3110
Salt Lake City, UT 84114-6901
Phone: (801) 538-3077
Fax: (801) 538-3829
Parity Appeals
Utah Insurance Department, Life & Health Insurance Division & Office of Consumer Health Assistance
State Office Building
450 N. State Street, Suite 3110
Salt Lake City, UT 84114-6901
Phone: (801) 538-3077
Fax: (801) 538-3829
Additional Utah Insurance Administration Contacts, click here
The federal government also can be a helpful resource if you are enrolled in a self-funded plan, Medicare, Medicaid or another type of insurance that is overseen at least in part by a federal agency.
For definitions and filing information refer to the Parity Resource Guide
U.S. Department of Health and Human Service’s website on the Affordable Care Act health reform law
(SAMHSA) Implementation Mental Health Parity Addiction Equity Act
U.S. Centers for Medicare and Medicaid Services (CMS)
U.S. Department of Labor, Employee Benefits, Security Administration (EBSA) or toll-free hotline: 1.866.444.EBSA (3272)
For the U.S. Department of Health and Human Services & Centers for Medicare and Medicaid Services list of exempt state and local plans, please email NonFed@cms.hhs.gov. You may ask them if any particular state and local plan has opted out of MHPAEA.
Information on requirements of employer-based insurance coverage and self-insured health plans.
EBSA has benefit advisors who are available to answer questions and provide assistance in obtaining your benefits.
Veterans and military personnel can use these resources to get help or more information with their medical or behavioral health complaints.
Health Net Federal Services
A grievance is a written complaint or concern about a medical provider.
Click here for specific information regarding who, what and how to file.
TRICARE
View the recently released Tricare Mental Health Fact Sheet.
The appeal process is different based on the benefit issue. Depending on your issue, you can file a:
- Factual appeal
- This is if you were denied payment for services or supplies you received, or if payment was stopped for services or supplies previously authorized.
- Medical necessity appeal
- This is if prior authorization for care or services was denied because it was not deemed medically necessary. Medically necessary means it must be appropriate, reasonable, and adequate for your condition.
- Pharmacy appeal
- This is if you don’t agree with a decision made about your pharmacy benefit. For example, Express Scripts denies your pharmacy claim.
- Medicare-TRICARE appeal
- This is if you’re eligible for both TRICARE and Medicare, and Medicare denies your services or supplies.
If your care is denied, you should receive a letter with details about how to file your appeal.
Veterans Health Administration
Complaints are initially handled through the Patient Advocate.
Patient Advocate can be contacted at your local VA Medical Center.
If you have any additional questions about parity compliance, please contact info@paritytrack.org
Please note: Parity Registry does not automate the appeals process. The information you provide may alert policymakers to possible health plan violations of the law, thereby helping to shape public policy and influence legislation.
You must take follow-up action with your health plan or regulatory agency.