Parity FAQ for Addiction and Mental Health Consumers

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Rhode Island Parity Resources

Depending on whether you are filing a complaint or appeal, the contact information below should be able to help you if you have any questions.

 

Consumer Advocates


For general information about filing a parity appeal for mental health or addictions services, you cannot go wrong with contacting one of the consumer advocates below. Each has years of experience helping consumers in the state of Rhode Island.

Rhode Island’s Health Insurance Consumer Support Line

855-747-3224

 

Health Plan Contacts


When filing an appeal for the first time, you should contact your health plan’s customer service support line or check out their information online.

If you choose to appeal an adverse benefit determination concerning your mental health or substance use treatment or benefits, please keep in mind that the timeframe to do so varies by state, plan type, and other factors. Contact your state’s department of insurance for additional information.

Here is some contact information for Rhode Island Health Plans:

Blue Cross and Blue Shield of Rhode Island

Call Customer Service at the number found on the member ID card

Written complaints or appeals send to:
Blue Cross & Blue Shield of Rhode Island
Attention: Grievances and Appeals Unit
500 Exchange Street
Providence, RI 02903

Neighborhood Health Plan of RI

Call Customer Service: 866-414-5533

Claims Post Payment or Denial Review Process and Submission Form found here.

Send form to:
NHPRI
Attn: Claims Quality and Audit
299 Promenade Street
Providence, RI 02908

Tufts Health Plan

RITogether Member Services: 866-738-4116

Employer-based Member Services: 800-682-8059

United Healthcare of New England

Call Member Service at the number on the member ID card

 

State Regulators


 

Insurance Commissioner

Rhode Island Department of Business Regulation, Insurance Division
Superintendent of Insurance
1511 Pontiac Avenue, Building 69-2
Cranston, Rhode Island 02920
Phone: (401) 462-9520
Fax: (401) 462-9602

Utilization Management Appeals

Rhode Island Department of Health, Division of Environmental and Health Services Regulation, Office of Managed Care
Health Policy Analyst
3 Capitol Hill, Room 410
Providence, RI 02908-5097
Phone: (401) 222-6015
Fax: (401) 222-3017

External Review Appeals

Rhode Island Department of Health, Division of Environmental and Health Services Regulation, Office of Managed Care
Health Economics Specialist
3 Capitol Hill, Room 410
Providence, RI 02908-5097
Phone: (401) 222-6015
Fax: (401) 222-3017

Parity Appeals

Rhode Island Department of Health, Division of Environmental and Health Services Regulation, Office of Managed Care
Health Policy Analyst
3 Capitol Hill, Room 410
Providence, RI 02908-5097
Phone: (401) 222-6015
Fax: (401) 222-3017

 

Additional Rhode Island Insurance Administration Contacts, click here.

 

Federal Regulators


The federal government also can be a helpful resource if you are enrolled in a self-funded plan, Medicare, Medicaid or another type of insurance that is overseen at least in part by a federal agency. For definitions and filing information refer to the Parity Resource Guide

U.S. Department of Health and Human Service’s website on the Affordable Care Act health reform law

U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration (SAMHSA)

(SAMHSA) Implementation Mental Health Parity Addiction Equity Act

U.S. Centers for Medicare and Medicaid Services (CMS) U.S. Department of Labor, Employee Benefits, Security Administration (EBSA) or toll-free hotline: 1.866.444.EBSA (3272)

For the U.S. Department of Health and Human Services & Centers for Medicare and Medicaid Services list of exempt state and local plans, please email NonFed@cms.hhs.gov. You may ask them if any particular state and local plan has opted out of MHPAEA.

Information on requirements of employer-based insurance coverage and self-insured health plans. EBSA has benefit advisors who are available to answer questions and provide assistance in obtaining your benefits.

Consumer Guide to Disclosure Rights: Making the Most of Your Mental Health and Substance Use Disorder Benefits

 

Veteran and Military Resources


Veterans and military personnel can use these resources to get help or more information with their medical or behavioral health complaints.

Health Net Federal Services

A grievance is a written complaint or concern about a medical provider.
Click here for specific information regarding who, what and how to file.

TRICARE

View the recently released Tricare Mental Health Fact Sheet.

The appeal process is different based on the benefit issue. Depending on your issue, you can file a:
  • Factual appeal
    • This is if you were denied payment for services or supplies you received, or if payment was stopped for services or supplies previously authorized.
  • Medical necessity appeal
    • This is if prior authorization for care or services was denied because it was not deemed medically necessary. Medically necessary means it must be appropriate, reasonable, and adequate for your condition.
  • Pharmacy appeal
    • This is if you don't agree with a decision made about your pharmacy benefit. For example, Express Scripts denies your pharmacy claim.
  • Medicare-TRICARE appeal
    • This is if you're eligible for both TRICARE and Medicare, and Medicare denies your services or supplies.

If your care is denied, you should receive a letter with details about how to file your appeal.

Veterans Health Administration

Complaints are initially handled through the Patient Advocate.
Patient Advocate can be contacted at your local VA Medical Center.

Questions


If you have any additional questions about parity compliance, please contact info@paritytrack.org