Story Form | Parity Registry

If you are a family member or a clinician answering for the patient, please respond from the perspective of the patient.

By using this Story Database, you are confirming that you are either above the age of 13 or a parent of a child submitting information on their behalf.

At this time, we cannot accept information provided by an individual under 13 years of age. This does not apply to parents submitting information on behalf of their child who is under 13 years of age.

Tell Us Your Story

I want to tell you about:(Required)

My coverage denial

My challenge getting culturally competent care

1. Are you (Check all that apply)

A Student

Currently employed

Federal employee

State or local government employee

Unemployed

Retired

Member of a union

Currently in the military

A veteran

Other

Specify

Name (Optional)

Would you be interested in sharing your story to help improve mental health and substance use insurance coverage?(Required)

Yes

Email(Required)

State(Required)

State

May we share your contact information with non profit organizations in Georgia that are working to advance parity?

Yes

2. For what problem or condition were you trying to get care? (Check all that apply):

Alcohol and/or Drug Use Disorder

Obsessive-Compulsive Disorder

Anxiety

Panic Disorder

Attention Deficit Hyperactivity Disorder (ADHD)

Personality Disorders

Autism

Post-Traumatic Stress Disorder (PTSD)

Bipolar Disorder

Schizophrenia

Eating Disorder

Major Depressive Disorder

Other

Specify

3. What is the name of your insurance plan?

Other, please specify

4. Have you received any of the care you were seeking or requesting?

Yes

Some but not all of the care I sought/needed

If no or some, why haven't you received the full care you were seeking? (Check all that apply)

I could not get an appointment.

The wait time was too long.

I could not find a provider close enough that I could get there easily.

I gave up because I got frustrated trying to arrange for or find care.

There is no provider who will take my insurance or who was in my insurer's network.

My insurance does not cover providers that are out of the network.

My insurance does not cover mental health or substance use.

My insurance refused to pay and I could not cover the cost out of pocket.

5. What type of service were you seeking? (Check all that apply)

Mental Health Therapy or Counseling

Inpatient Hospitalization-Emergency Room

Inpatient Hospitalization- Mental Health Hospital

Withdraw Management (e.g. detox)

Partial Hospitalization

Inpatient Residential Treatment Facility

Intensive Outpatient Services (for example day treatment, evening care)

Outpatient Substance Use Treatment

Other Outpatient

Prescription Drugs

Ongoing Maintenance or Pro-Active Maintenance (psychiatrist and/or therapist)

Testing by Mental Health Professional

Treatment by an Addiction Specialist

I'm not sure

Other

Specify

6. Have you struggled to find care that is culturally/linguistically competent?

Yes

Does not apply

If "yes", Please tell us about your experience:

7. If your insurer denied your claim/request or did not pay for it, what was the explanation? (Check all that apply)

My plan excludes this coverage/it is not a covered benefit.

My plan limits the amount of visits with my provider.

My plan claims that the care was not medically necessary.

I did not get pre-authorization or prior approval for this service.

My provider/facility was not in-network.

The treatment was considered experimental.

I don’t know.

Other

Specify

8. Has an appeal or complaint been filed?

Yes, I have filed an appeal or complaint

No, I have not filed an appeal or complaint

Yes, Provider filed an appeal or complaint

Not sure

If yes, which of the following entities? (Check all that apply)

The health insurance company/health plan/managed care company (internal)

A third party organization (external review)

Employer

A state government agency

A federal government agency

Other

Other: Please Specify

In your own words, tell us about your experience.

How did you hear about the Parity Registry?

Clicking on “Submit” sends your information to the Kennedy Forum. It will not be sold or shared publicly. This information provides us with valuable data to influence policy changes that affect many individuals and families across the country.
Visit here for more resources and information about how to appeal your health plan’s coverage decision.